At fb011, we believe that gaming should always be entertainment — never a source of stress or financial hardship. This page explains the tools, policies, and resources available to every fb011 member to help keep your gaming experience enjoyable and in control.
The Philippines has a long and genuine culture of gaming — from traditional card games with family in Pampanga to Friday night sabong conversations in Davao. At fb011, we respect that culture. We're not here to lecture Filipino players about gambling; we're here to make sure that when you choose to play at fb011, you're doing it on your own terms, with full information and full control.
The reality is that for a small percentage of people, gambling can shift from entertainment to a problem. It doesn't happen overnight, and it doesn't always look dramatic from the outside. That's why fb011 builds responsible gaming tools into the platform at the account level — not buried in a help menu, but accessible from the moment you log in.
As a PAGCOR-licensed operator, fb011 is legally required to maintain responsible gaming frameworks. But we've built these tools to be genuinely useful, not just compliant. A deposit limit you can actually set and adjust, a self-exclusion tool that works immediately, and a support team that knows how to handle a sensitive conversation — those are the things that actually matter when a player needs help.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using fb011's responsible gaming tools — or reaching out to our support team.
Do you spend more time or money gambling than you originally planned?
Do you chase losses — gambling more to try to win back money you've lost?
Have you borrowed money, sold items, or missed bills to fund gambling?
Has gambling affected your sleep, work, studies, or relationships?
Do you feel anxious, irritable, or restless when you try to stop or reduce gambling?
Every tool below is available to all registered fb011 members at no cost, directly from your account settings. You don't need to contact support to use them — they're designed to be instant and self-service.
Set a maximum amount you can deposit into your fb011 account per day, per week, or per month. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period before the higher limit applies — a deliberate protection designed to prevent impulsive decisions.
Configure a maximum continuous playing session duration. When your session limit is reached, fb011 will display a prominent notification and, if you choose, automatically log you out. You can also enable periodic session reminders — useful for players who find time passes quickly during live casino or slot sessions.
Set a maximum net loss amount per day, week, or month. When your net losses reach the configured limit, fb011 will prevent further wagering for the remainder of that period. Loss limits are one of the most practical tools for players who want to enjoy fb011 within a defined budget without needing to manually track every bet.
Take a temporary break from fb011 by activating a cooling-off period. Choose from 24 hours, 48 hours, 1 week, 1 month, or 3 months. During a cooling-off period, you cannot log in, deposit, or wager on fb011. The cooling-off period cannot be reversed once activated — a feature designed to give you a genuine break when you need one.
Self-exclusion is the strongest tool available on fb011 — a formal, binding request to be permanently excluded from the platform for a specified duration (6 months, 1 year, 5 years, or permanently). Once a self-exclusion is active, fb011 will close your account, cancel all pending bonuses, and take steps to prevent re-registration for the duration selected. Existing real-money balances are returned to your verified payment method.
fb011's support team is trained to handle responsible gaming conversations with sensitivity and without judgment. If you're unsure which tool is right for your situation, or if you're finding it difficult to set limits yourself, contact us via live chat or email at [email protected] — we'll help you find the right option and activate it immediately.
If you've decided that self-exclusion is the right choice for you, here's how to do it. The process is designed to be straightforward — no hoops to jump through, no waiting period before it takes effect.
Access the fb011 platform and navigate to your Account Settings from the top menu.
The Responsible Gaming section is prominently displayed in your Account Settings — not buried under multiple menus.
Choose from 6 months, 1 year, 5 years, or permanent exclusion. Read the confirmation information carefully before proceeding.
Once confirmed, self-exclusion takes effect immediately. Your account will be closed and you will receive an email confirmation at your registered email address.
Any real-money balance in your account at the time of self-exclusion will be returned to your verified GCash, PayMaya, or bank account within 3–5 business days.
Gambling becomes a problem when it starts affecting other parts of your life. These are common signs that a player may need support:
Recognizing these signs — in yourself or someone you care about — is the first step. The tools on this page are here to help. So is our support team, 24/7.
fb011 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) — the government body that regulates all casino operations in the Republic of the Philippines. PAGCOR's licensing conditions include mandatory responsible gaming requirements that all licensed operators must meet, and fb011's responsible gaming framework is built to satisfy and exceed those requirements.
Under PAGCOR's responsible gaming framework, fb011 is required to maintain the following practices as conditions of its operating license:
If you believe fb011 has failed in its responsible gaming obligations, you have the right to escalate your concern to PAGCOR through the formal regulatory complaint channel. As a PAGCOR license holder, fb011 is bound by PAGCOR's resolution of any such complaint.
Decide how much you're comfortable spending before you open a game — and stick to it. Use fb011's deposit limit tool to make that budget automatic and enforceable.
Games of chance have no guaranteed payout. Approach winnings as a pleasant surprise rather than an expected income stream. Never gamble with money earmarked for rent, groceries, or family expenses.
Placing bigger bets to recover previous losses is one of the most common patterns in problem gambling. When you've reached your loss limit for the session, walk away — the odds don't improve because you're already down.
Online gaming is one hobby among many. Maintaining strong relationships with family and friends — in Manila, Cebu, Davao, or wherever you're based — and other sources of enjoyment keeps gaming in its proper perspective.
Fatigue affects judgment. Use fb011's session timer to take natural breaks during longer sessions. Stepping away for 15 minutes — even just to get a glass of water — helps maintain perspective.
There's no shame in reaching out. Whether it's the fb011 support team, a trusted family member, or a professional counselor — talking about gambling concerns is a sign of strength, not weakness.
Every fb011 member has free access to deposit limits, session timers, cooling-off periods, and self-exclusion — right from your account settings. Gaming should always feel good. When it doesn't, we're here.
Must be 21 years or older to play. fb011 promotes responsible gambling in the Philippines.